Our Services: ◆ Bathing and Showering ◆ Oral Hygiene ◆ Shaving with Electric Razor ◆ Dressing ◆ Meal Preparation ◆ Feeding ◆ Exercise ◆ Changing Linens ◆ Laundry Services ◆ Vacuuming ◆ Transportation ◆ Medication Reminders ◆ Accompanying to Medical Appointments ◆ Respite Care for Family Caregivers ◆ Bladder Care and Bowel Care ◆ Socialization ◆ Cognitive Stimulation ◆ Wheelchair Assistance ◆ Protective Oversight ◆ Companionship ◆ In-Home Pet Care ◆ Minor Home Maintenance ◆ Home and Yard Clean-up ◆ Errands and Shopping ◆ Pet Therapy ◆ Music Therapy Dementia
Alzheimer’s Care 3-hour service minimum

720-253-0737

Clients of Medco Home Healthcare Services have the right to:

 

Receive considerate and respectful care in their home at all times.

Participate in the development of the plan of care and receive an explanation of any services proposed,

    changes in service and alternative services that may be available.

Receive complete written information on the plan of care, including the name of the home healthcare providers,

    the supervisor’s name responsible for the services and the agency’s phone number.

Refuse medication and treatment, counseling, or other services without fear of reprisal or discrimination.

Be fully informed of the consequences of all aspects of care, unless medically contraindicated, including

    the possible results of refusal of medical treatment, counseling or other services.

Privacy and confidentiality about one’s health, social and financial circumstances and about what

    takes place in the home.

Know that all communications and records will be treated confidentially and that no information will be

    given out without a written release from the client or family.

Expect that all home care personnel, within the limits set by the plan of care, will respond in good faith

    to the client’s requests for assistance in the home.

Receive information on the agency’s policies and procedures including information on charges, qualifications

    and supervision of personnel, hours of operation, and discontinuation of service.

Participate in the plan for discontinuation of service with the right to appeal.

Have access to all bills for service regardless of whether they are paid for out-of-pocket or through

    other sources of payment.

Receive a clear explanation of which services and equipment provided by the agency are covered by

    third-party reimbursement and which services and equipment will be paid for by the client and of the

    charges which will be incurred.

Receive a clear explanation of the process to voice grievances about care, treatment, or discontinuation

    of service without fear of discrimination or reprisal for doing so.

Appeal agency decisions regarding care, following grievance procedures.

Know that the agency maintains liability insurance coverage; and be given in writing the name and

    telephone number of a contact person.

Be given written information concerning the agency’s policy on advance directives.

Choose their provider of services and be informed of that right.

 

Clients of Medco Home Healthcare Services have the responsibility to:

 

Notify the agency of changes in their condition or care situation (hospitalization, symptoms, etc.).

Follow the plan of care.

Notify the agency if the visit schedule needs to be changed.

Keep appointments and notify the agency if unable to do so.

Inform the agency of the existence of, and any changes to, advance directives.

Advise the agency of any problems or dissatisfaction with the service.

Provide a safe environment for care to be provided.

Carry out mutually agreed responsibilities.

 

Client Rights

Serving:  Evergreen Conifer Morrison Genesee Idaho Springs Georgetown Bailey

Golden Lakewood Arvada Wheat Ridge Littleton Highlands Ranch

 

Private Insurance and Private Pay Accepted Licensed, Bonded, Insured and Locally Owned

 

(720) 253-0737 Fax: (866) 329-2110 medical@medcohhs.com medcohomehealthcareservices.com